Monzo, the leading digital bank, has been crowned ‘Best British Bank’ at the 2025 British Bank Awards. The bank also secured top honours for ‘Best Banking App’ and ‘Best Children’s Financial Provider’. These awards recognize Monzo’s innovation, customer trust, and dedication to providing outstanding banking services. The British Bank Awards are among the UK’s most respected accolades, celebrating financial institutions that have earned the loyalty and appreciation of everyday customers.
With approximately 175,000 customer votes cast this year, the awards recognise all-round excellence — from products and service, to innovation and customer experience — and has become the benchmark for customer satisfaction and innovation in the UK financial services industry.
“Recognition like this means so much more when it comes directly from customers – who are at the heart of everything we do at Monzo. With more than 12 million customers today, we continue co-creating with them every step of the way, building the one app that answers all their money needs and being a bank they don’t just like, but love,” said Andy Smart, Chief Product Officer at Monzo.
As Monzo marks its 10th anniversary this year, it now serves over 11 million personal customers — that’s 1 in 5 UK adults — and more than 600,000 business customers, or 1 in 9 UK businesses.
Over the past year, Monzo continued to build its momentum, rolling out new products and features (such as the 1p Saving Challenge, Monzo Split, Contents Insurance and Undo Payments) designed to give customers even more control over their finances.
To take things another step further on its mission to make money work for everyone, Monzo is becoming the first UK bank to publish a book later this year — bringing its unique tone of voice and offering an essential guide that promises to change how people think, feel, and act when it comes to their money.